Legal Information

Last updated: August 9, 2026

1. Company Information

This Website (finpost.com) is owned and operated by:

Name: FinPost Express
Email: help@finpost.com

FinPost Express is registered and operates in accordance with the laws of Finland.

2. Business Activity

FinPost Express provides services for receiving, processing, and arranging the forwarding of personal mail items from Finland to CIS countries. The detailed terms of service are set out in the “Rules and Terms” section of the Website.

3. Regulatory Authorities

FinPost Express's activities in the areas of consumer protection and personal data processing are subject to oversight by the relevant competent authorities of Finland, including:

Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto, KKV) — for consumer protection matters;
Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto) — for personal data processing matters.

4. Online Dispute Resolution (EU ODR)

In accordance with European Union legislation, consumers residing in the EU have the right to use the European Commission's platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr/

This platform is designed for out-of-court resolution of disputes related to online purchases. FinPost Express is not obligated to and does not guarantee participation in dispute resolution procedures through this platform, but reviews requests submitted through it.

Complaints can also be sent directly to help@finpost.com.

5. Limitation of Liability for Website Content

5.1. FinPost Express makes reasonable efforts to ensure the accuracy and currency of information posted on the Website (including delivery times, rates, list of available countries), but does not guarantee the complete absence of errors or inaccuracies.

5.2. Information on the Website is for reference purposes only and does not constitute a public offer in areas not explicitly stated in the Rules and Terms.

5.3. FinPost Express is not liable for temporary unavailability of the Website caused by technical failures, maintenance work, or circumstances beyond the Company's reasonable control.

6. Third-Party Links

The Website may contain links to third-party websites (e.g., PayPal payment systems, logistics partners). FinPost Express does not control the content of such sites and is not responsible for their content, privacy policies, or practices. Accessing such links is at the user's own risk.

7. Intellectual Property

All elements of the Website — texts, images, logo, trademarks, design elements, and software code — are the property of FinPost Express or are used under lawful grounds and are protected by applicable intellectual property laws. Use of these materials without prior written consent from FinPost Express is prohibited. For more details, see Section 8 of the Rules and Terms.

8. Applicable Law

This legal information is governed by the laws of Finland, without prejudice to the mandatory provisions of consumer protection legislation applicable at the consumer user's place of residence.

9. Contact

For all legal questions, complaints, and official inquiries, please contact:
FinPost Express
Email: help@finpost.com